Return Policy

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Return Period

You may request a return or cancellation of services within 7 days of the service completion date, provided that the service has not been fully utilized or the event has not taken place.

For consultation services, you may cancel your appointment up to 24 hours before the scheduled consultation time without penalty. Cancellations made less than 24 hours before the scheduled time may be subject to a cancellation fee.

All return requests must be submitted in writing through our contact form or by contacting us directly using the contact information provided below.

Return Conditions

To be eligible for a return, the service must not have been fully completed, and the event for which the service was intended must not have occurred. Decorative items provided as part of our service must be returned in their original condition, unused and undamaged.

Services that have been fully completed or events that have already taken place are not eligible for return. Customized or personalized services may be subject to different return conditions, which will be communicated at the time of booking.

We reserve the right to inspect returned items and may refuse returns if items are damaged, used, or not in their original condition.

Cost of Return Shipping

If you are returning decorative items or materials provided as part of our service, you are responsible for the cost of return shipping unless the return is due to our error or defective items.

We recommend using a trackable shipping service and purchasing shipping insurance for valuable items. We are not responsible for items lost or damaged during return shipping.

If the return is due to our error or if items are defective, we will cover the cost of return shipping and provide a prepaid return label.

Return Process

To initiate a return, please contact us using the contact information provided below. Include your order number, the reason for the return, and any relevant details about the service or items you wish to return.

Once we receive your return request, we will review it and provide instructions for returning any items. We will process your return request within 5 business days of receiving your request.

After we receive and inspect the returned items, we will notify you of the approval or rejection of your return. If approved, your refund will be processed within 10 business days using the original method of payment.

Non-Returnable Items

The following items and services are not eligible for return:

• Services that have been fully completed
• Customized or personalized services that have been specifically designed for your event
• Items that have been used, damaged, or are not in their original condition
• Services for events that have already taken place
• Consultation services that have been completed

If you have questions about whether a specific item or service is eligible for return, please contact us before initiating a return request.

General Legal Requirements

This return policy complies with applicable consumer protection laws. Your rights as a consumer may vary depending on your location, and some jurisdictions may provide additional protections.

If you are located in the European Union, you have the right to withdraw from a service contract within 14 days of entering into the contract, subject to certain exceptions for services that have been fully performed with your consent.

We are committed to resolving any disputes fairly and in accordance with applicable laws and regulations.

Order Cancellation Policy

You may cancel your order at any time before the service begins without penalty, provided that you notify us at least 48 hours before the scheduled service start time.

Cancellations made less than 48 hours before the scheduled service start time may be subject to a cancellation fee of up to 50% of the service cost, depending on the circumstances and any costs we have already incurred.

If you need to cancel or reschedule your service, please contact us as soon as possible. We will work with you to find a solution that minimizes any inconvenience or additional costs.

Refund Procedure

Once your return is approved, we will initiate a refund to your original method of payment. Refunds typically take 5-10 business days to appear in your account, depending on your financial institution.

If you have not received your refund within 10 business days, please contact us. We will investigate and ensure that your refund is processed correctly.

Refunds will be issued in the same currency and using the same payment method as the original transaction. If the original payment method is no longer available, we will work with you to arrange an alternative refund method.

Partial refunds may be issued in cases where only a portion of the service is eligible for return, or where items are returned in less than original condition.

Contact Information

If you have questions about our return policy or need to initiate a return, please contact us:

Phoryzenchulir
720 N College Ave
Indianapolis, IN 46202
United States
request@phoryzenchulir.world
+1 317 383 0330